Employees could be skittish about being personally scrutinized or fear that they’ll be individually targeted or blamed for productivity problems that they see as being out of their control.
Acknowledge that not all productivity issues are the result of personal shortcomings, and invite your employees to become part of a team effort to identify other sources of inefficiency, such as needless meetings or insufficient training on certain tasks.
There might be problems endemic to entire teams, too. For example, a financial-services organization that tracks how employees are spending their time might find that a disproportionate amount of that time is going to low-value accounts and be able to redirect those hours to top accounts.
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